Answers before you order

As much notice as possible is best, especially for family tubs, larger orders and events. Same-day requests may be limited by inventory and preparation time.

Changes can be requested, but they are not guaranteed once preparation starts or inventory has been assigned.

Customers receive an order request confirmation first. Frozen Fantasies will then confirm availability, timing and fulfillment details before preparing the order.

Yes. Many cup sizes support multiple flavor selections. The order page shows how many flavors each product can include.

Toppings may include gummies, sprinkles, candy pieces and seasonal options. Availability can change based on inventory.

Sold-out flavors may be removed from ordering or marked unavailable. Frozen Fantasies may suggest a substitute when confirming the order.

Frozen Fantasies serves Windsor, Ontario and surrounding areas through pop-ups, pickup, delivery when available and event bookings. Current locations are posted on the Find Us page.

Pickup and local delivery may be available depending on the schedule, location, order size and weather. Delivery is not confirmed until Frozen Fantasies reviews the request.

Payment timing depends on the order type. Frozen Fantasies will confirm whether payment is due at pickup, before delivery or before an event.

Accepted payment methods may include cash, e-transfer or card at pickup depending on current business settings. The order page shows the currently available options.

Cancellation options depend on preparation status, custom work, delivery arrangements and event commitments. Prepared, custom or event orders may have refund limitations.

Yes, event requests are welcome. Frozen Fantasies reviews timing, location, guest count and service needs before confirming.

No. Frozen Fantasies cannot guarantee allergen-free conditions because ingredients, toppings and shared handling areas may involve allergen contact.

Keep products frozen until serving. After pickup or delivery, customers are responsible for preventing melting and quality loss.

Philly-style water ice is a smooth frozen dessert with bold fruit-style flavors. It is dairy-free in many traditional recipes, but customers should always ask about specific ingredients and toppings.

It is neither. Water ice is smoother than a snow cone and does not have the same dairy base as ice cream. The texture is soft, scoopable and refreshing.