Terms of Service
How customers may use the Frozen Fantasies website, submit order requests and interact with the business.
Customer Policies
Clear expectations before the frozen fun
These policies help customers understand ordering, pickup, delivery, payment, allergens, storage and event expectations. Submitted orders are requests until Frozen Fantasies confirms availability and timing.
Read Policy
Privacy Policy
What customer information Frozen Fantasies collects and how it is used for orders, events and customer service.
Payment, Refund & Cancellation Policy
How payment timing, order changes, cancellations and refund limitations are handled.
Pickup & Delivery Policy
How pickup windows, delivery areas, handoff timing and customer availability work.
Allergen & Food Disclaimer
Important allergen information for water ice, candy toppings, packaging and preparation conditions.
Product Storage & Quality Policy
How customers should store cups, family tubs and candy-topped creations after handoff.
Event Booking Policy
How birthdays, school visits, community events and catering-style requests are reviewed and confirmed.
Photo & Media Policy
How Frozen Fantasies may use product, event and customer-shared photos.