Payment, Refund & Cancellation Policy

Payment, Refund & Cancellation Policy

1. Payment timing

Payment instructions and timing are confirmed by Frozen Fantasies after an order request or event request is reviewed. Payment may be due at pickup, before delivery or before an event depending on the order type.

2. Order changes

Customers should request changes as soon as possible. Changes are not guaranteed once preparation has started, inventory has been assigned or delivery/event planning is underway.

3. Cancellations

Cancellation requests are reviewed based on timing, preparation status, custom work, delivery arrangements and event commitments.

4. Refund limits

Custom, prepared, delivered or event orders may have refund limitations because ingredients, labor, packaging and schedule time may already be committed.

5. Business changes

If Frozen Fantasies cannot fulfill a confirmed order due to inventory, weather, staffing or other operational issues, the business will contact the customer to discuss alternatives, rescheduling or appropriate next steps.

6. Legal review

This policy is intended to be fair and practical for customers and the business. Final legal review by an Ontario professional may still be appropriate.