Event Booking Policy

Event Booking Policy

1. Event requests

Event submissions are requests until Frozen Fantasies confirms availability, location, timing, menu, service style and any deposit or payment requirements.

2. Details needed

Customers should provide the event date, location, expected guest count, preferred flavors, service needs and any timing restrictions.

3. Availability

Event availability may depend on staffing, travel distance, weather, equipment, inventory and existing bookings.

4. Changes and cancellations

Event changes and cancellations should be requested as early as possible. Prepared, custom or reserved event orders may have refund or rescheduling limitations.

5. Site conditions

The customer or event host is responsible for providing a safe and appropriate setup area when Frozen Fantasies attends an event.